Money Matters - Simplified

Jawbone suspends Up production, assures full refund

Acknowledging that the wristband has not lived up to users' expectations, Jawbone has suspended Up's production, issued apology and announced a refund program.

Jawbone has halted the production of its Up fitness wristband.

Launched last month, the device was touted as something that will help people “move more, sleep better and eat smarter" by tracking their exercising, sleeping and eating habits.

Though 'Up' got off to a good start, it ended up disappointing users due to its internal hardware problems.

Many users have taken to social networking sites and blogs, reporting serious syncing and charging issues.

For instance a user named Matt Karas wrote on Twitter on Dec. 5, “Not loving my #UP by @Jawbone right now!! It won't sync and I have to change my alarm timer. This better not turn into a recurring problem.”

Another person named Alan Lepofsky tweeted on Dec. 8, "It looks like I have the same problem so many others are having with the Jawbone Up, it just won't charge. #fail."

Jawbone responds to problems
Acknowledging that the wristband has not lived up to users' expectations, Jawbone has suspended Up's production, issued apology and announced a refund program.

Starting Dec. 9, the dissatisfied users can claim cash refund, which “applies to any UP band purchased from an authorized Jawbone retailer in 2011.” The offer is available till Dec. 31, 2012.

In a post on company's website, Jawbone CEO Hosain Rahman stated, “we’ve found an issue with two specific capacitors in the power system that affects the ability to hold a charge in some of our bands.

“We’re also fixing an issue with syncing related to the band hardware.”

The company doesn't plan to restart production until the problem is resolved.

No questions asked guarantee
Meanwhile, Jawbone is offering users no questions asked refunds.

“This means that for whatever reason, or no reason at all, you can receive a full refund for UP. This is true even if you decide to keep your UP band,” stated Rahman.

Starting Dec. 9, the dissatisfied users can claim cash refund, which “applies to any UP band purchased from an authorized Jawbone retailer in 2011.” The offer is available till Dec. 31, 2012.