Google assuaging concerns of Nexus One users

According to the report by software firm Flurry, Google in the first week has managed to sell 20000 Nexus One phones, too less than what was anticipated.

When Motorola Droid was launched, it sold 250,000 units. Further, T-Mobile My Touch, released in August, recorded 60,000 units sold in the first week.

Nexus One price slashed
Realizing the tepid response for its smartphone, Google has cut the price of Nexus One.

Initially, the T-Mobile subscribers with data plan were being charged $379 for the smartphone, while those without a data plan were paying $279.

As per the new pricing plan, users with T-Mobile data plan will be charged $279. Those customers who have already paid $379 will be refunded $100.

Those customers who are buying the phone unlocked will still be charged full $529 unsubsidized price.

Google has agreed that its pricing policy was confusing for T-Mobile users who wanted to purchase Nexus One.

Though the new pricing option does not answer the complaints of those who have a T-mobile family plan, Google is positive that this move will squelch some criticism that has adversely affected its smartphone sales.

Google answering complaints and queries
Further, the Internet search giant has also taken to its Nexus One support forum to answer users’ grievances.

Since the launch of Nexus One on Jan. 5, many users have posted complaints and questions about the phone. Google does not have a customer-service phone and the users who e-mailed their complaints were told to wait.

Finally on Friday, the company answered the customers’ questions and complaints through this forum.

A user named Spherical Puma posted a complaint on Nexus One help forum saying that he has been “getting spotty to no 3g coverage.”

A Google employee, going by the name Ivar, replied to the problem saying “we are getting reports from some users who are having problems maintaining a 3G data connection on their device. We're actively working with our partners to investigate these issues and identify what's going on.”

Another user named mfdavies questioned how he should order Premium Handset Protection for his smartphone. A Google employee named FR Hello replied saying that they were not offering any insurance but he could “contact T-Mobile directly to inquire about options they may offer.”