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E-mail outage hits BlackBerry users again
by Jaspreet Virk - December 23, 2009 - comments
Research in Motion has not divulged how many users have been affected and offered no estimate on when the services will be restored
New York, December 23 -- In yet another outage affecting BlackBerry users, Research in Motion (RIM) has confirmed disruption in e-mail service across Canada and United States.
The outage began Tuesday afternoon, thus blocking access to Blackberry Messenger, email, and web browsing service.
Acknowledging the problem, RIM issued a statement saying, “Some BlackBerry customers in the Americas are experiencing delays in message delivery.
"Technical teams are actively working to resolve the issue for those impacted. RIM apologizes for any inconvenience experienced by customers."
The company has not divulged how many users have been affected and offered no estimate on when the services will be restored.
Though RIM had resolved the disruption by mid afternoon, it is still investigating the cause that led to the outage.
Second outage in less than a week
The disruption is the second to affect BlackBerry users in less than a week. Recently, on Dec. 17, the smartphone users had reported that they were experiencing delays in receiving and sending e-mails.
The service disruption on BlackBerry is nothing new. Last month on Nov. 16, BlackBerry Internet service was stricken with an outage, affecting almost every user around the world.
Back in February 2008, the smartphone users experienced an outage affecting eight million users in North America. Before that in April 2007, BlackBerry had suffered a major disruption in service.
Users’ voice annoyance
The recent outage has annoyed many users, who have taken to blogs, forum discussions, social networking sites, to voice their frustration.
A user named JavierRdz tweeted, “This is how Blackberry says Merry Christmas?. Real cute, BlackBerry and Telcel service down.”
“Blackberry is a trending topic, and there is an outage. No e-mails, internet, bbm, twitter, or facebook. Horrible,” wrote another user named EuniceGrace on Twitter.
“What the hell is your problem BB? We just went thru this the other day, not even a week ago! This is substandard service RIM why don't you try Research Standing Still, instead of in motion, maybe you can keep your customers happier that way. Lame !” stated a user named GoProto on mashable.com.
Another user named theComplex commented on the same site, “Ugh, I'm so tired of Blackberry. I've had mine for a year and a half and it's been just as much trouble as benefit. I'm holding high hopes for Google's Nexus.”