Immediately after the outage, the service carrier posted the statement saying, "T-Mobile customers may be experiencing service disruptions impacting voice and data. Our rapid response teams have been mobilized to restore service as quickly as possible. We will provide updates as more information is available."
The outage lasted for nearly eight hours, and the company apologized for the inconvenience after it restored the services. It updated its statement saying, "T-Mobile confirms it has fully restored voice and text/picture messaging services for customers affected by intermittent service disruptions on Tuesday.”
The company further stated that its focus has been to restore full services and it would now be working to investigate what led to the incident.
Another outage in two months
The disruption is the latest high profile outage to affect T- mobile users.
Last month, an outage had hit T-Mobile Sidekick, leaving majority of the users without access to contacts, calendar entries, photographs, and other personal information. The outage was the result of technical problems in their computer systems.
As the service carrier had been working to restore the data for its Sidekick users, it has encountered another glitch.
Users’ reactions
There is quite a buzz on online forums, blogs etc, where users are discussing the latest outage. While discussing the problems faced due to the outage, many users have also voiced annoyance.
A user named tmhmama stated on cnet news, “ok, I am ready to make the switch to At&t or verizon, you never hear of stuff like this. what a big headache.”
Another user named amrofni commented on engadget.com, “Verizon here i come. save me a droid!”
“Call me a conspiracy theorist, but I'm starting to think that T-Mobile is the target of some form of sabotage - be it internal or external. I've been with T-Mobile for over 5 years and I can't remember any major outages during that time, yet within roughly a month's time, T-Mobile has been hit by two truly inexplicable meltdowns. In the case of the sidekick, even the backups were compromised. What are the odds?” commented a user named PowerShot on PCWord.
I am with t-mobile and i
I am with t-mobile and i still dont have service. I have not had service since 5 o'clock on Nov 3.
T-Mobile has always been a bad carrier
I used to be with T-Mobile several years ago and always had problems with bad service. Dropped calls all of the time (even though the signal was at "5 bars"). These latest incidents show that they still haven't gotten their crap straightened out yet and I don't think they ever will (watch out for alot of billing errors too)...
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