Sales & Marketing

Delighting Your Customers: Mantra for Success

A customer, who goes back delighted for getting services beyond his expectations and also spreads the word around, is all that you would require to ensure that profits keep pouring-in.

Lines greet iPhone 4 retail debut

New York -- The iPhone 4 retail debut Thursday was met with lines outside stores in Tokyo, New York and Boston with consumers claiming the new features were worth the wait.

"Everything has been upgraded, literally. It has a better look too," said Joe Duffy, who got in line outside the Apple Store on Fifth Avenue in New York at 4.30 a.m. to buy the new smartphone that is 24 percent thinner than the iPhone 3G and includes 100 new features, PC World reported.

"The screen is so beautiful that you can't even see the dots," said Manayabu Ishiyama, who was waiting in line outside an Apple store in Tokyo to upgrade from his current iPhone 3G S, the magazine said.

Discount stores still in the driver's seat

New York -- Retail experts have picked discount retail chains and online stores as businesses poised to increase their share of the U.S. market.

Overall, the National Retail Federation forecast a holiday sales drop of 1 percent in 2009 compared with 2008. But market analysts are expecting discount retailers to outshine others next year.

A BIGresearch analysis released last week said TJX, which operates T.J. Maxx and Marshalls are "almost certain to see (a sales) increase" in the first quarter of 2010, USA Today reported Monday. The firm also said stores with good prices for teenagers, such as The Buckle and Aeropostale will do well.

Canadian manufacturing sales up in October

Ottawa -- Canadian manufacturing sales rose 2 percent in October to $42.5 billion, led by aerospace and petroleum gains, Statistics Canada reported from Ottawa Wednesday.

The agency said despite being the fourth gain five months, October sales were down 16.6 percent from October 2008.

"Aerospace product and parts production advanced 54.1 percent in October, following two months of steep declines," StatsCan said. "Petroleum and coal product sales rose 7.2 percent in October."

Motor vehicle sales also rose for the third time in four months, up 2.9 percent in October, the report said.

Of 21 manufacturing sectors, sales were up in 15, which accounted for 72 percent of total sales.

U.S. retail braces for slow holiday season

Washington -- High unemployment has put U.S. retailers on alert that the holiday shopping season will feature a sluggish recovery compared to a year ago, forecasters said.

The National Retail Federation's annual prediction calls for a 1 percent drop in holiday sales to $437.6 billion, The Washington Post reported Tuesday.

A drop of 1 percent looks dismal next to the average year when sales grow 3 percent. The same drop looks encouraging, however, when placed next to the 3.4 percent decrease in holiday shopping in 2008, the Post said.

With unemployment at 9.8 percent -- a 26-year high -- 81 percent of the respondents in a UBS/America's Research Group survey indicated they would cut back on spending due to personal debt.

5 Top 3-Digit Stocks

True penny stocks are a minefield, but small-cap copper beauties can be one way to easily double your money.

Do Sales or Earnings Matter More?

Here's a good question: When you're looking at companies, seeking promising investments, which matters more, a company's revenue or its earnings? In other words, is it the top or bottom line that really counts?

5-Star Stocks Poised to Pop: Philip Morris International

Based on the aggregated intelligence of 135,000-plus investors participating in Motley Fool CAPS, the Fool's free investing community, global tobacco giant Philip Morris International (NYSE: PM) has earned a coveted five-star ranking.

Jade buffalo figure sells for $6.6 million

Salisbury -- A 250-year-old Chinese carved jade figure purchased for $475 in 1938 has set a new record by selling for nearly $6.6 million at a British auction.

The eight-inch-long jade water buffalo, which was made in the 18th century for Chinese Emperor Qianlong, set a world record for the highest price paid for a jade figure when Giuseppe Eskenazi made the high bid at the Salisbury, England, auction, The Sun reported Thursday.

Seller Lady Diana Miller, 88, said she was "very pleased" with the sale but the sum "hadn't sunk in." Experts had predicted the item might sell for about $800,000.

Canadian resale home prices to fall 5.2%

Ottawa -- Canadian resale home prices will fall 5.2 percent this year, less than the 8 percent forecast earlier, the Canadian Real Estate Association said Thursday.

Average price declines in British Columbia and Alberta are expected to be greatest, down 6.9 percent and 8.8 percent, respectively, the association said.

By contrast, the average home price this year is forecast to rise 4.3 percent in Manitoba, 4.2 percent in Prince Edward Island and 10.9 percent in Newfoundland and Labrador.

Pity the Short Seller

"The market can stay irrational longer than you can stay solvent."
-- attributed to John Maynard Keynes

Podcast: Apple's Earnings, Netflix's Challenge

How did iPod sales affect Apple 's (Nasdaq: AAPL) earnings? What is the biggest barrier Netflix (Nasdaq: NFLX) faces in the world of video-on-demand? Does Amazon.com 's (Nasdaq: AMZN) future depend on the Kindle? Will Ford 's (NYSE: F) earnings drive investors back to the automaker? And how many F-bombs does it take to affect Yahoo! 's (Nasdaq: YHOO) stock?