The program has kept its No. 1 spot on Amazon.com software sales since its August 28 release, InformationWeek reported Thursday. But many online reviews are pointing to a system failure that has been given the street-wise nickname, "the spinning wheel of death."
The name refers to a rotating icon that appears on some computer screens when the
system freezes.
Internet bloggers offered many solution. Apple posted one.
"Your Mac may start up to a gray screen after upgrading from Mac OS X v10.5 to Mac OS X v10.6 Snow Leopard," the company said.
"This may occur if a previous Mac OS X v10.5 software update had been downloaded using Software Update, but not completely installed, before installing Snow Leopard."
The new program offers several new features, but a Web site has arisen which lists Macintosh applications Snow Leopard does not support.
There are about 100 on the list, InformationWeek said.
Copyright 2009 by United Press International.